General Questions

Questions about the camera unit

Q. The light next to the camera lens (memory LED) is blinking orange.

A. An error has occurred on the memory card.  Please follow the steps below.

  1. Check to make sure you are using a compatible memory card. Reading and writing speeds may be slower on incompatible memory cards, resulting in an error.
  2. Back up any recorded data and format the memory card. (Refer to page 33 in the instruction manual.)
  3. Update the firmware to the most up-to-date version.
  4. If the issue persists even after following these procedures, the memory card may have reached the end of its life-cycle. Please replace with a new, compatible memory card.

Q. What memory card types are compatible?

A. If you are using a microSD card other than the one included in the set, ensure the following:

  1. The card has a storage capacity between 16GB and 128GB.
  2. The card has the “U3” logo printed on it.

Please make sure that your memory card meets the requirements listed above. There are many different memory card specifications i.e. U3, Class 10 and/or V90.  However, the d’Action 360 camera utilizes a U3 memory card.

Q. Is the camera waterproof?

A. No. It is not dustproof, rainproof, or waterproof. 

However an optional DC300A dustproof/splash resistant cover is available in Spring 2019 for purchase. Please visit RAZO-USA.com or your local retailer for more information.

Q. Where should I mount the camera?

A. The recommended mounting position is beside the rear view mirror and within the top 20% of the upper portion of the windshield.

Be careful to avoid interfering with any factory equipment.

Q. What will recorded video and captured images look like with the 360 viewing angle?

A. The camera recording range is hemispherical, with a viewing angles of 360 horizontally, and 194″ vertically.

If the camera is mounted with the lens facing directly below, you can simultaneously record video of inside and outside of your car.

Q. What is the power source for the camera?

A. The power is supplied through your vehicle’s cigarette lighter receptacle using the USB power socket in the set.

Note: If the Parking Option (DC200A) is attached to the camera, the camera must be connected to the vehicle’s internal wiring instead of the cigarette lighter receptacle.

Q. Is the camera compatible with LED traffic lights?

A. Yes, The frame rate is 27.5 fps.

Note: The camera may operate at a lower frame rate in high temperatures.

Q. What is Wide Dynamic Range (WDR)?

A. Wide Dynamic Range (WDR) technology corrects the brightness of video recorded in light or dark places, reducing overexposure by headlights, etc.

Note: WDR is set to OFF by default to optimally record both the inside and ouside of the car.

Set WDR to ON when you wish to reduce overexposure from headlights, etc., or adjust the brightness (exposure) setting to create a clearer image.

Q. What is the specification of the memory card included in the set?

A. microSDHC 16GB (UHS-I, 3)

Q. Can I record in 4K in Impact Recording mode and Continuous Recording mode?

A. No. Footage is recorded in full HD equivalent (approx. 2.0 mega-pixels) in Impact Recording mode and Continuous Recording mode.

For 4K recording, please refer to Fig. 1 below

Fig 1

 

Q. Is recorded data overwritten?

A. For Impact Recording, Parked Recording, and Continuous Recording, the most recently saved file overwrites the oldest file when their respective folder becomes full

For example, when using a 16GB memory card, 8 minutes of footage can be recorded in the “Impact Recording + Parked Recording.”

During Impact Recording, up to 20 seconds of footage can be recorded per impact. When an impact is detected for a 25th time, the 25th file overwrites the 1st file

Questions about the smartphone app and PC software

Q. Can I use any type of smartphone with the camera?

A. Refer to compatibility chart (click here)

Q. Can I use any type of OS with the camera?

A. Refer to the compatibility chart (click here)

Q. How many smartphones can be connected to the camera at one time?

A. Only one smartphone connection per camera unit at one time.

Q. How long will transferring files to my smartphone take?

A. Approximate times to transfer images and videos to your smartphone are as follows:

Q. How far is the communication range of the camera’s wireless LAN?

A. The communication range is approximately 30 feet (10 meters) with a clear view. 

Note that the range will be affected by the surrounding environment.

Q. Will the Continuous Recording mode record videos while connected to the Battery Option?

A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.

Questions about the optional add-ons

Q. Will the Continuous Recording mode record videos while connected to the Battery Option?

A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.

Q. How should I connect the Parking Option (DC200A) to my car’s internal wiring?

A. Power is supplied from the vehicle’s battery by wiring the camera through the ACC line, permanent power supply line and the vehicle earth electrical system.

Note: Installation of this product requires some specialized skill and knowledge. If you are unsure on proper connection methods, please investigate having your product installed at the point of purchase or a trained professional.

Q. Can I watch videos of inside the car while the camera is in Parking Mode (vehicle is off and parked) using my smartphone?

A. No. Wireless LAN communication is disabled during Parking Mode (vehicle is off and parked). 

Q. Does the camera continuously record while it is parked and locked in Parking Mode (optional accessory DC200A required)

A. No. In Parking Mode, recording starts only when an impact is detected.