Questions for d’Action 360 DC3000A

  • Q. Can I use any type of smartphone with the camera?

    A. Refer to compatibility chart (click here)


    Q. Can I use any type of OS with the camera?

    A. Refer to the compatibility chart (click here)


    Q. How many smartphones can be connected to the camera at one time?

    A. Only one smartphone connection per camera unit at one time.


    Q. How long will transferring files to my smartphone take?

    A. Approximate times to transfer images and videos to your smartphone are as follows:

  • Q. The light next to the camera lens (memory LED) is blinking orange.

    A. An error has occurred on the memory card.  Please follow the steps below.

    1. Check to make sure you are using a compatible memory card. Reading and writing speeds may be slower on incompatible memory cards, resulting in an error.
    2. Back up any recorded data and format the memory card. (Refer to page 33 in the instruction manual.)
    3. Update the firmware to the most up-to-date version.
    4. If the issue persists even after following these procedures, the memory card may have reached the end of its life-cycle. Please replace with a new, compatible memory card.

    Q. Is there a monthly subscription fee?

    A. There is no monthly fee with the d’Action camera.


    Q. What memory card types are compatible?

    A. If you are using a microSD card other than the one included in the set, ensure the following:

    1. The card has a storage capacity between 16GB and 128GB.
    2. The card has the “U3” logo printed on it.

    Please make sure that your memory card meets the requirements listed above. There are many different memory card specifications i.e. U3, Class 10 and/or V90.  However, the d’Action 360 camera utilizes a U3 memory card.


    Q. Is the camera waterproof?

    A. No. It is not dustproof, rainproof, or waterproof. 

    However an optional DC300A dustproof/splash resistant cover is available in Spring 2019 for purchase. Please visit RAZO-USA.com or your local retailer for more information.


    Q. Is this capacitor or battery based?

    A. CAPACITOR POWERED – d’Action 360 utilizes the latest capacitor technology vs lower cost lithium batteries to ensure that the recorded files are saved properly during shut down, failure or emergency. 


    Q. Can this be mounted on the dash instead of the windshield?

    A. It is not advisable to mount the camera directly on the dashboard in the upright position. Dash areas are prone to excessive heat which may cause the camera to deform and the upright position could also affect G sensor calibration.


    Q. Where should I mount the camera?

    A. The recommended mounting position is beside the rear view mirror and within the top 20% of the upper portion of the windshield.

    Be careful to avoid interfering with any factory equipment.


    Q. How long does the camera power last when the car is not on?

    A. The camera is connected to a switched 12v of your vehicle (when car is on, the camera is on). If you wish to record while the car is off, we recommend purchasing the optional parking monitor. This allows for the camera to be connected to a constant power supply which will allow for the camera to stay on after the car is off.


    Q. What will recorded video and captured images look like with the 360 viewing angle?

    A. The camera recording range is hemispherical, with a viewing angles of 360 horizontally, and 194″ vertically.

    If the camera is mounted with the lens facing directly below, you can simultaneously record video of inside and outside of your car.


    Q. What is my power source for the camera?

    A. The power is supplied through your vehicle’s cigarette lighter receptacle using the USB power socket in the set.

    Note: If the Parking Option (DC200A) is attached to the camera, the camera must be connected to the vehicle’s internal wiring instead of the cigarette lighter receptacle.


    Q. Is the camera compatible with LED traffic lights?

    A. Yes, The frame rate is 27.5 fps.

    Note: The camera may operate at a lower frame rate in high temperatures.


    Q. What is Wide Dynamic Range (WDR)?

    A. Wide Dynamic Range (WDR) technology corrects the brightness of video recorded in light or dark places, reducing overexposure by headlights, etc.

    Note: WDR is set to OFF by default to optimally record both the inside and ouside of the car.

    Set WDR to ON when you wish to reduce overexposure from headlights, etc., or adjust the brightness (exposure) setting to create a clearer image.


    Q. What is the specification of the memory card included in the set?

    A. microSDHC 16GB (UHS-I, 3)


    Q. What is the maximum sd card size I can use?

    A. The camera come with a 16G Micro SD card but it can accept up to a 128G card for increased recording time. When purchasing a larger card make sure to get the correct format: Card type: Micro SDHC or Micro SDXC, Speed Class: UHS-1 Speed Class 3.


    Q. Can I record in 4K in Impact Recording mode and Continuous Recording mode?

    A. No. Footage is recorded in full HD equivalent (approx. 2.0 mega-pixels) in Impact Recording mode and Continuous Recording mode.

    For 4K recording, please refer to Fig. 1 below

    Fig 1


    Q. Can I park & leave my car in the hot sun?

    A. The normal operating temperature of the camera is 14 F – 104 F degrees. We do not recommend leaving the unit in an area that is exposed to extreme temperatures such as the dash. The camera has built-in circuitry to protect it if the temperature reaches critical levels.


    Q. Does this track/record location, speed?

    A. The d’Action 360 uses the GPS sensor to record speed and location. All information is viewable on the smartphone/pc app.


    Q. Does this camera work in all weather conditions?

    A. Yes. The camera is capable of recording in day and night (low light situations).


    Q. Do I have to have it installed or can I do the installation myself?

    A. Installation of the base camera is very simple and can be done yourself. Power for the camera is obtained from your vehicle’s USB plug or 12v power port via the provided adapter. It should only take a few minutes to get the camera mounted and powered up. Once you have the app loaded on your phone, you can connect to the camera via the built-in wifi.


    Q. Is recorded data overwritten?

    A. For Impact Recording, Parked Recording, and Continuous Recording, the most recently saved file overwrites the oldest file when their respective folder becomes full

    For example, when using a 16GB memory card, 8 minutes of footage can be recorded in the “Impact Recording + Parked Recording.”

    During Impact Recording, up to 20 seconds of footage can be recorded per impact. When an impact is detected for a 25th time, the 25th file overwrites the 1st file


    Q. How far is the communication range of the camera’s wireless LAN?

    A. The communication range is approximately 30 feet (10 meters) with a clear view. 

    Note that the range will be affected by the surrounding environment.


    Q. Will the Continuous Recording mode record videos while connected to the Battery Option?

    A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.

  • Q. Will the Continuous Recording mode record videos while connected to the Battery Option?

    A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.


    Q. How should I connect the Parking Option (DC200A) to my car’s internal wiring?

    A. Power is supplied from the vehicle’s battery by wiring the camera through the ACC line, permanent power supply line and the vehicle earth electrical system.

    Note: Installation of this product requires some specialized skill and knowledge. If you are unsure on proper connection methods, please investigate having your product installed at the point of purchase or a trained professional.


    Q. Can I watch videos of inside the car while the camera is in Parking Mode (vehicle is off and parked) using my smartphone?

    A. No. Wireless LAN communication is disabled during Parking Mode (vehicle is off and parked). 


    Q. Does the camera continuously record while it is parked and locked in Parking Mode (optional accessory DC200A required)

    A. No. In Parking Mode, recording starts only when an impact is detected.

Questions for d’Action 360S DC5000A

  • Q. Can I use any type of smartphone with the camera?

    A. Refer to compatibility chart (click here)


    Q. Can I use any type of OS with the camera?

    A. Refer to the compatibility chart (click here)


    Q. How many smartphones can be connected to the camera at one time?

    A. Only one smartphone connection per camera unit at one time.


    Q. How long will transferring files to my smartphone take?

    A. Approximate times to transfer images and videos to your smartphone are as follows:


    Q. Where can I download the camera application?

    A. Go to the App Store or Google Play to download your application.

  • Q. The light next to the camera lens (memory LED) is blinking orange.

    A. An error has occurred on the memory card.  Please follow the steps below.


    Q. Is there a monthly subscription fee?

    A. There is no monthly fee with the d’Action camera.


    Q. What memory card types are compatible?

    A. For optimal camera operation, use only authorized RAZO SD cards:

    1. They are available in 32GB, 64GB, and 128GB.
    2. Part numbers are DC3A / 4A / 5A

    3.  See product page

    Q. Is the camera waterproof?

    A. No. It is not dustproof, rainproof, or waterproof. 


    Q. Is this capacitor or battery based?

    A. CAPACITOR POWERED – d’Action 360 utilizes the latest capacitor technology vs lower cost lithium batteries to ensure that the recorded files are saved properly during shut down, failure or emergency.  


    Q. Can this be mounted on the dash instead of the windshield?

    A. It is not advisable to mount the camera directly on the dashboard in the upright position. Dash areas are prone to excessive heat which may cause the camera to deform and the upright position could also affect G sensor calibration.


    Q. Where should I mount the camera?

    A. The recommended mounting position is beside the rear view mirror and within the top 20% of the upper portion of the windshield.

    Be careful to avoid a mounting position where the camera view is blocked by the mirror and also avoid any interference with factory equipment.


    Q. How long does the camera power last when the car is not on?

    A. The camera is connected to a switched 12v of your vehicle (when car is on, the camera is on). If you wish to record while the car is off, we recommend purchasing the optional parking monitor. This allows for the camera to be connected to a constant power supply which will allow for the camera to stay on after the car is off.


    Q. What is the power source for the camera?

    A. The power is supplied through your vehicle’s cigarette lighter receptacle using the USB power socket in the set.

    Note: If the Parking Option (DC201A) is attached to the camera, the camera must be connected to the vehicle’s internal wiring instead of the cigarette lighter receptacle.


    Q. Is the camera compatible with LED traffic lights?

    A. Yes, The frame rate is 27.5 fps.

    Note: The camera may operate at a lower frame rate in high temperatures.


    Q. What is Wide Dynamic Range (WDR)?

    A. Wide Dynamic Range (WDR) technology corrects the brightness of video recorded in light or dark places, reducing overexposure by headlights, etc.

    Note: WDR is set to OFF by default to optimally record both the inside and outside of the car.

    Set WDR to ON when you wish to reduce overexposure from headlights, etc., or adjust the brightness (exposure) setting to create a clearer image.


    Q. What is the maximum SD card size I can use?

    A. The camera can accept up to a 128GB card for increased recording time. 


    Q. Can I record in 4K in Impact Recording mode and Continuous Recording mode?

    A. No. Footage is recorded in full HD equivalent (approx. 2.0 mega-pixels) in Impact Recording mode and Continuous Recording mode.

    For 4K recording, please refer to Fig. 1 below

    Fig 1


    Q. Can I park & leave my car in the hot sun?

    A. The normal operating temperature of the camera is 14 F – 104 F degrees [bracket range]. We do not recommend leaving the unit in an area that is exposed to extreme temperatures such as the dash. The camera has built-in circuitry to protect it if the temperature reaches critical levels.


    Q. Does this track/record location, speed?

    A. The d’Action 360s uses the GPS sensor to record speed and location. All information is viewable on the smartphone/pc app.


    Q. Does this camera work in all weather conditions?

    A. Yes. The camera is capable of recording in day and night (low light situations).


    Q. Do I have to have it installed or can I do the installation myself?

    A. Installation of the base camera is very simple and can be done yourself. Power for the camera is obtained from your vehicle’s 12v power port via the provided adapter. It should only take a few minutes to get the camera mounted and powered up. Once you have the app loaded on your phone, you can connect to the camera via the built-in wifi.


    Q. Is recorded data overwritten?

    A. For Impact Recording, Parked Recording, and Continuous Recording, the most recently saved file overwrites the oldest file when their respective folder becomes full


    Q. How far is the communication range of the camera’s wireless LAN?

    A. The communication range is approximately 30 feet (10 meters) with a clear view. 

    Note that the range will be affected by the surrounding environment.


    Q. Will the Continuous Recording mode record videos while connected to the Battery Option?

    A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.

  • Q. Will the Continuous Recording mode record videos while connected to the Battery Option?

    A. Continuous Recording will not operate while connected to the Battery Option. Once the battery pack is attached, the camera will switch automatically to action mode, disabling operation of Continuous Recording and Impact Recording.


    Q. How should I connect the Parking Option (DC201A) to my car’s internal wiring?

    A. Power is supplied from the vehicle’s battery by wiring the camera through the ACC line, permanent power supply line and the vehicle earth electrical system.

    Note: Installation of this product requires some specialized skill and knowledge. If you are unsure on proper connection methods, please investigate having your product installed at the point of purchase or a trained professional.


    Q. When the camera is in Parking Mode and I am away from my vehicle, can I view the camera footage  (vehicle is off and parked) using my smartphone?

    A. No. Wireless LAN communication is disabled during Parking Mode (vehicle is off and parked). 


    Q. Does the camera continuously record while it is parked and locked in Parking Mode (optional accessory DC201A required)

    A. No. In Parking Mode, recording starts only when an impact is detected.

 

Top